9-Hour First-Time Manager Course
First-Time Home Care Agency Manager & Administrator Core Course
Six self-paced modules for people stepping into the manager or administrator role for the first time, covering the topics Chapter 26 lists for an approved agency manager training program.
- Length
- 9 clock hours
- 6 modules, 540 minutes
- Price
- $299
- Per learner. Enrollment opens after CDPHE approval.
- Format
- Self-paced online
- 80% to pass each quiz · certificate
Who it’s for
New Class B (non-medical) home care agency managers and new Class A administrators or alternate administrators.
Designed around Colorado’s rules
- Class B managers: the agency manager training course in Chapter 26, §7.2(B)(3) and §7.2(D).
- Class A administrators and alternates: the first-month 8 hours in Chapter 26, §6.4(D)(2).
Rule basis: 6 CCR 1011-1, Chapter 26 (effective July 1, 2025). CDPHE approval is pending.
Course outline
Modules and learning objectives
Module 1. The Colorado home care landscape: agency types, coordination, and the line between personal care and health care
90 minYou will be able to:
- Define “home care agency,” “personal care services,” and “skilled home health services” as Chapter 26 uses them.
- Tell Class A from Class B licensure and say which one a given service needs.
- Name the other provider types that serve the same consumers and describe the agency’s duty to coordinate with them.
- Apply the personal care task limits to decide when a consumer needs skilled care.
- Use a five-step decision process at intake and when a consumer’s condition changes.
Module 2. Licensing standards and state and local law: Chapter 26, Chapter 2, and this year’s changes
90 minYou will be able to:
- Explain how Chapter 2 (General Licensure Standards) and Chapter 26 fit together.
- Walk through licensure, renewal, branch and workstation rules, and where the fee schedule is published.
- Describe surveys, plans of correction, and enforcement.
- Summarize the year’s rule changes and common survey deficiencies.
- Identify other state and local law managers must follow.
Module 3. Consumer rights, governing body, quality management, occurrences, and complaints
120 minYou will be able to:
- Carry out consumer rights notices and protections.
- Describe governing body and manager or administrator duties.
- Build and run a quality management program sized to the agency.
- Identify reportable occurrences and the reporting steps.
- Run a complaint investigation from intake to resolution.
Module 4. Personnel: qualifications, competency, evaluations, training, supervision, and scheduling
90 minYou will be able to:
- Verify qualifications and background checks.
- Run training and competency programs for homemakers and personal care workers.
- Carry out supervision and supervisory visits.
- Set up staffing methods, oversee scheduling, and manage missed visits.
Module 5. Serving fragile, ill, and physically, cognitively, or developmentally disabled consumers
90 minYou will be able to:
- Recognize the care needs of frail older adults and people with dementia, physical disabilities, IDD, or behavioral health conditions.
- Plan special training and staffing for these consumers.
- Coordinate with case management agencies, community centered boards, and families.
- Apply emergency preparedness to high-risk consumers.
Module 6. Behavior management techniques
60 minYou will be able to:
- Use person-centered de-escalation and redirection.
- Train staff on protective oversight and wandering.
- Set up documentation, escalation, and staff safety protocols.
Total: 540 minutes = 9 clock hours. Each module’s quiz is part of its time.
How the courses work
Simple, self-paced, and on the record.
Self-paced online modules
Work through each module on your own schedule, from any computer or phone. Modules open in order, one after another.
A quiz at the end of every module
Each module ends with a short quiz. You need 80% or higher to pass and move on. If you don’t pass, review the module and try again.
Time logs
The course keeps a record of the time you spend in each lesson. Colorado counts actual clock hours, so the log is part of your record.
A certificate when you finish
Your certificate lists your name, the course, the topics, clock hours, completion dates, and the provider and instructor contact details. Keep it in your personnel file for surveys.
Questions about the courses?
Cielo Hermosa, LLC · Colorado