Legal

Terms of Use

Effective date: October 7, 2026

These Terms of Use ("Terms") are an agreement between you and Cielo Hermosa, LLC, a Colorado limited liability company, 108 W 2nd Street, Delta, CO 81416 ("Cielo Hermosa", "we", "us"). They cover your use of cielohermosa.com (the "Site") and anything you buy through it, including Stripe payment links and checkout. By using the Site or buying from us, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use the Site.

1. Who can use the Site

You must be at least 13 to use the Site. To buy anything, you must be at least 18 (or the age of majority where you live) or have a parent's or guardian's permission. The Site isn't directed to children under 13.

2. Using the Site

You may browse and use the Site for personal or internal business purposes. Please don't:

• break the law or anyone else's rights;
• try to get into parts of the Site you aren't authorised for, including the customer/staff portal;
• interfere with the Site's security or operation, overload it, or probe it for vulnerabilities without our written permission;
• scrape or copy large parts of the Site, or use it to send spam;
• submit false information in forms, or impersonate anyone.

We may suspend access to anyone who misuses the Site.

3. Our content

The Site's text, photos, logos, designs and software belong to Cielo Hermosa or its licensors, and are protected by copyright and trademark law. You may share links and short quotes with credit. Any other copying, especially commercial use, needs our written permission. "Cielo Hermosa", "CieloLive" and our logos are our trademarks. Other brands named on the Site belong to their owners, and naming them doesn't mean they're affiliated with us or endorse us.

4. Information on the Site

We try to keep the Site accurate, but it's general information, not professional advice for your situation, whether agronomic, mechanical, legal or tax. Prices, availability, schedules and product details can change. We'll honour the price shown at checkout when you pay.

5. Things you send us

When you send a message, request or other content through the Site, you confirm it's accurate and that you have the right to send it. You allow us to use it to respond, provide our services, and keep records, as described in the Privacy Policy. Please don't send passwords, card numbers or other sensitive information through forms.

6. Purchases and payments

• Checkout. Payments are processed by Stripe. The checkout page and your card statement show Cielo Hermosa, LLC. Stripe's terms also apply to the payment. We never receive your full card number.
• Where we sell. At launch, our products aren't offered for sale to buyers in the European Union or the United Kingdom. We may decline or cancel an order from those countries and refund it in full. We'll update these Terms if that changes.
• Prices and taxes. Prices are in US dollars. Sales tax is added where required by law and shown at checkout.
• What you're buying. The product page and checkout describe it: for example a tuning deposit, a physical product, a support contribution, or (in future) digital goods such as CieloLive packs or a CieloLive licence. Digital goods are licensed, not sold, under the CieloLive EULA.
• Delivery of digital goods. After payment we'll deliver the download or licence key by email or in the app, usually right away and always within 2 business days. If it doesn't arrive, email hello@cielohermosa.com.
• Receipts. Stripe emails a receipt. Keep it, because it's your proof of purchase.
• Errors. If a price or description is clearly wrong, we may cancel the order and refund you in full.
• Subscriptions (if offered later). The checkout page will show the price, billing period and renewal terms. You can cancel at any time before the next renewal through the link in your receipt or by emailing us, and you keep access until the end of the paid period.
• CieloLive licences. Each paid CieloLive licence covers up to 2 computers owned or used by the same streamer (details in the CieloLive EULA).

7. Refunds

To ask for a refund, email hello@cielohermosa.com (or use the contact form) with the email or receipt you paid with. Approved refunds go back to the original payment method through Stripe, usually within 5–10 business days. Please contact us before opening a chargeback. We'll usually refund faster than a dispute does.

Digital goods (the CieloLive app or licence, packs, and plans). If it doesn't work for you, tell us within 14 days of purchase and we'll refund you in full. No long forms. We may ask what went wrong so we can fix it. After 14 days, purchases are final, except as described below or where the law requires otherwise. Once refunded, the licence, plan or pack is turned off.

Removed features (annual plans). If we permanently remove a core paid feature of your plan (a main feature listed for that plan when you bought it), annual subscribers can get a pro-rated refund for the unused part of the current year on request.

Pinto beans and other food products. If your order arrives damaged or wrong, or never arrives, tell us within 7 days of delivery (or of the expected delivery date, if it never came) and we'll replace it or refund you. A photo helps. Otherwise, we can't accept returns of food.

Tractor-tuning deposits. Your deposit is credited toward the final price. It's fully refundable until the work is scheduled or started. After that, the part that covers time we've already spent on your job is non-refundable, and we'll refund the rest if you cancel. If we can't tune your machine, the deposit is fully refunded, unless the custom tune file has already been bought for your machine.

"Give any amount" support links. These are voluntary gifts to support our work, not purchases, and they're non-refundable. They aren't tax-deductible. The one exception: a duplicate or mistaken charge reported within 30 days will be refunded.

8. Third-party services and links

The Site links to, and depends on, services we don't control, including Stripe, Formspree, TikTok, and the providers in our Privacy Policy. Their terms and policies apply to your use of them, and we aren't responsible for them. Cielo Hermosa and CieloLive are not affiliated with, endorsed by, or sponsored by TikTok or ByteDance. "TikTok" is a trademark of its owner and is used only to describe compatibility.

9. Feedback

If you send ideas or suggestions, we may use them without owing you anything.

10. Disclaimer

THE SITE AND EVERYTHING ON IT ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We don't promise the Site will always be available, error-free, or secure. Products that depend on third-party platforms (such as CieloLive and TikTok LIVE) may stop working, fully or partly, if those platforms change, and we can't guarantee they'll keep working. Some places don't allow these disclaimers, so parts may not apply to you.

11. Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS, CIELO HERMOSA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, FOLLOWERS OR GOODWILL, ARISING FROM THE SITE OR THESE TERMS. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE PRODUCT INVOLVED IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) US $50. These limits don't apply where the law doesn't allow them, such as for fraud or intentional misconduct.

12. Indemnity

If you misuse the Site or break these Terms, and that leads to a claim against us, you agree to cover our reasonable costs of that claim, including reasonable lawyers' fees.

13. Governing law and disputes

These Terms are governed by the laws of the State of Colorado, USA, without regard to conflict-of-law rules. Before filing any claim, please email hello@cielohermosa.com, and we'll try in good faith to resolve it within 30 days. Any lawsuit must be brought in the state and federal courts for Delta County, Colorado (the Delta County courts, or the U.S. District Court for the District of Colorado), and both sides agree to those courts' jurisdiction. Either side may use small-claims court instead if the claim qualifies. There's no arbitration clause and no class-action waiver. Nothing here takes away rights you have under the consumer laws of the place you live.

14. Changes

We may update these Terms. The new version applies from the "Effective date" shown, and won't apply to purchases made before that date. If you keep using the Site after a change, you accept the new Terms.

15. Other terms

If any part of these Terms can't be enforced, the rest still applies. If we don't enforce a term right away, we haven't waived it. You may not transfer these Terms. We may transfer them to a successor business. These Terms, the Privacy Policy, and any product-specific terms shown at checkout (and the CieloLive EULA for the app) are the whole agreement about the Site.

16. Contact

Cielo Hermosa, LLC · 108 W 2nd Street, Delta, CO 81416 · hello@cielohermosa.com · Contact form