Legal
Privacy Policy
Who we are. Cielo Hermosa, LLC ("Cielo Hermosa", "we", "us"), 108 W 2nd Street, Delta, CO 81416, USA.
Contact for privacy questions or requests: hello@cielohermosa.com, or the contact form at https://cielohermosa.com/#contact.
Effective date: October 7, 2026. Last updated: October 7, 2026.
This policy has two parts:
- Part A covers our website, cielohermosa.com.
- Part B covers the CieloLive desktop app.
Part C (your rights, children, changes and so on) applies to both.
The short version
- Website: we count page visits without cookies and without storing your IP address. If you send us a form, we get what you type. Payments go through Stripe, and we never see your full card number.
- CieloLive app: it runs on your own computer. Your settings, recaps, battle history and other app data stay on your computer. The app has no analytics, no ads, no tracking, and no automatic crash reporting or update checks. We don't receive your viewers' chat or your stream.
- We don't sell or share personal information for advertising.
Part A: Website (cielohermosa.com)
A1. What we collect and why
| What | When | Why | Who handles it for us |
|---|---|---|---|
Anonymous visit counts: the page path, the referring website domain only (e.g. "tiktok.com"), any utm_source tag in the link, whether the device is mobile or desktop, the time, and which of a few key buttons were clicked | Each page view and some button clicks | To see which pages and links are useful | Our hosting provider and Supabase (database) |
| Contact form: name, email, topic, message | When you send it | To answer you | Formspree (form delivery by email) |
| Tractor-tuning request form: name, phone, email, equipment location, make, model, year, number of units, details | When you send it | To schedule and quote the job | Supabase (database) and Formspree (email copy to us) |
| Payments (Stripe Payment Links for deposits, products, support/donations, and later CieloLive purchases): name, email, billing address/country, what you bought, and payment status. Card details go to Stripe, not to us. | When you pay | To take payment, send receipts, handle refunds, meet tax and accounting rules, and prevent fraud | Stripe |
| Emails you send us | When you write | To answer you | Our email provider |
| Server and security logs (may include IP address, browser type, time, page) | Each request | Security and keeping the site running | Our hosting provider keeps these under its own policy. We don't store IP addresses in our own analytics. |
What we do NOT do on the website: no advertising or tracking cookies, no third-party analytics (Google Analytics, Meta Pixel and so on), and no selling of data.
A2. Cookies and similar technology
The public pages don't set cookies. Exceptions:
- Stripe sets its own cookies on its checkout pages (fraud prevention). See Stripe's privacy policy.
- The private customer/staff portal (
/wholesale) uses login cookies set by our database provider, and stores portal data in your browser's local storage. It's only for invited users.
Because we don't use non-essential cookies, we don't show a cookie banner.
A3. How long we keep it
- Visit counts: anonymous, kept indefinitely as totals.
- Contact-form messages, support emails and tuning requests: as long as needed to answer and do the work, then up to 3 years for records.
- Payment records: 7 years, for tax and accounting law.
- You can ask us to delete your messages or requests at any time (see Part C), unless we have to keep them for legal reasons.
Part B: CieloLive desktop app
CieloLive is a desktop app for TikTok LIVE creators (macOS for now). It reads your LIVE events and drives alerts, overlays, text-to-speech and recaps. It runs on your computer. Cielo Hermosa doesn't run a server that receives your stream data.
B1. Data the app handles on your computer
| Data | Why the app uses it | Where it's kept |
|---|---|---|
| Your TikTok @username (and Twitch channel/token if you connect Twitch) | To connect to your LIVE | Saved in the app's settings file on your computer |
| LIVE events: viewers' usernames and display names, profile pictures, chat messages, gifts, likes, follows, shares, and battle data | Alerts, goals, chat voice (text-to-speech), leaderboards, battle scores, recaps | Kept in memory while live. Some is saved on your computer: recaps, battle history, leaderboard/supporter lists, loyalty points, and logs |
| Viewer profile pictures | Shown in alerts and badges | Downloaded from TikTok's image servers and cached on your computer (up to 500, refreshed daily) |
| Chat text read aloud | Text-to-speech | Spoken by your operating system's speech engine (e.g. macOS say) on your computer. Temporary audio files are stored locally. Chat is not sent to any cloud voice service. |
| Camera and microphone (only if you use the camera/character or mixer features) | Face tracking, camera layer, audio mixing | Processed on your computer. Never sent to us. Only goes where you send your stream |
| Settings, rules, themes, imported sounds/images/3D models, recordings | Your setup | Your computer |
| Overlay link secret key | Protects the optional public overlay link | A file on your computer, readable only by your user account |
| Licence token (if you buy a paid plan, in future) | To unlock paid features offline | A file on your computer. It may contain an opaque customer ID, your plan, expiry, and a machine identifier, if used |
| Crash reports (off by default) | To help fix bugs | If you turn them on, reports are saved on your computer, with usernames, emails, IP addresses, file paths and keys removed. They're only sent if you preview a report and press Send, and only to the address configured in the app (none by default) |
Where the data folder is: on macOS, ~/Library/Application Support/CieloLive/data. Use Menu → Open data folder to see it. To delete everything, quit the app and delete that folder. Uninstalling the app alone may leave the folder in place.
B2. What leaves your computer, and where it goes
CieloLive doesn't send us analytics, usage statistics, chat, recaps or crash reports, and doesn't check for updates automatically. The app does make these connections:
| Connection | When | What is sent | Their policy |
|---|---|---|---|
| TikTok | When you connect to your LIVE | Your @username and normal connection data (your IP address, app/browser info) to TikTok's servers, through an unofficial connection (see the EULA) | TikTok Privacy Policy |
| Euler Stream (connection-signing service used by the open-source TikTok connector) | Each time you connect | Your TikTok @username / room information and your IP address, so the service can sign the connection request | Euler Stream policies |
| TikTok image servers | When a viewer's picture is first needed | A normal image request (your IP address) | TikTok |
| Cloudflare (optional overlay link) | Only if you turn on the https overlay link | Overlay graphics and events for your overlay (viewer names, gift alerts and so on) pass through Cloudflare's tunnel to whoever has your secret link. On first use the app downloads the cloudflared program from GitHub. | Cloudflare Privacy Policy |
| Google (optional face-tracking model) | Only when you click to download it | A normal file download (your IP address) from storage.googleapis.com | Google Privacy Policy |
| Twitch (optional) | If you connect Twitch chat | Your channel name and token, to Twitch | Twitch |
| Where you stream (TikTok LIVE Studio, OBS, RTMP) | When you stream | Whatever you put in your stream | That platform |
| Phone remote (optional, off by default) | If you pair a phone | Control commands between your phone and computer on your own Wi-Fi. Nothing goes to us | — |
B3. Your viewers' information
When you go live, your viewers' public usernames, profile pictures, chat messages and gifts pass through CieloLive on your computer. You choose what to show, read aloud, save or delete. We don't receive it. If you share recaps or recordings, you're responsible for doing that in line with TikTok's rules and the law. Tools are built in to block, mute or anonymise viewers and filter words.
B4. Purchases (future)
If paid packs or a paid version of CieloLive launch, purchases go through Stripe. Checkout shows "Cielo Hermosa, LLC". We receive your email, what you bought, payment status and billing country, and we use them to deliver and verify your licence, provide support, issue refunds and meet tax rules. Card details stay with Stripe. We keep payment records for 7 years and support messages for up to 3 years (see A3). At launch, paid CieloLive products aren't sold to buyers in the EU or UK (see the Terms of Use).
Part C: Applies to both
C1. Who we share data with
We share data only with the service providers above (hosting, Supabase, Formspree, Stripe, our email provider), each to do its job for us; with professional advisers; and with authorities when the law requires it. If the business is sold or reorganised, records may transfer to the new owner under this policy. We don't sell personal information, and we don't "share" it for cross-context behavioural advertising (as California law defines those terms).
C2. Email and unsubscribing (CAN-SPAM)
We don't currently run a mailing list. We email you only to reply to you, or with receipts and messages about something you bought ("transactional" email).
If we ever send marketing or newsletter emails, we'll only send them to people who opted in, include our postal address (108 W 2nd Street, Delta, CO 81416), and put a working unsubscribe link in every one. We'll honour unsubscribe requests within 10 business days, and you can also unsubscribe by emailing hello@cielohermosa.com. Unsubscribing from marketing doesn't stop receipts or messages about your purchase.
C3. Your privacy rights
Anyone can ask us to:
- know and access the personal information we hold about them;
- correct it;
- delete it (unless we have to keep it, for example tax records);
- get a copy in a portable format;
- opt out of marketing emails.
California residents (CCPA/CPRA): you have the rights above, the right to know the categories we collect (identifiers like name and email; commercial information like purchases; internet activity limited to the anonymous visit counts in Part A; and messages you send us), and the right not to be discriminated against for using your rights. We don't sell or share personal information and don't use sensitive personal information for anything beyond providing what you asked for.
Other US states with privacy laws (for example Colorado, Virginia, Connecticut, Utah, Texas, Oregon): you have similar rights to access, correct, delete and port your data, and to opt out of targeted advertising, sale and profiling. We don't do any of those. If we turn down a request, you can appeal by replying to our answer with "Appeal" in the subject line.
EU/UK visitors (GDPR-style): we use your data to answer you or fulfil your order (contract); to keep the site secure and count visits anonymously (legitimate interests); to meet tax and accounting law (legal obligation); and, for any future marketing, your consent, which you can withdraw at any time. You can also object to processing or ask us to restrict it, and complain to your local data protection authority. Our providers may process data in the United States under their own transfer safeguards.
How to make a request: email hello@cielohermosa.com or use the contact form. Tell us what you want and the email you used with us. We may need to confirm it's you, for example by replying from that email. We'll answer within 30 days (or within the time your local law requires, up to 45 days for US state laws). An authorised agent can make a request for you with written permission.
App data: we can't access or delete data stored inside CieloLive on your computer. You control it, and you can delete it any time (see B1).
C4. Children
Our website and CieloLive are not directed to children under 13, and we don't knowingly collect personal information from children under 13. CieloLive is meant for creators who meet TikTok's minimum age to go LIVE. If you believe a child under 13 has sent us personal information, contact us and we'll delete it.
C5. Security
We use reputable providers, limit who can access data, and use HTTPS. CieloLive's local server listens only on your own computer. The overlay link uses a long random secret key, and the phone remote uses a short pairing code and a per-phone token. No method is perfectly secure. Keep your overlay link private, and turn it off or reset it if it leaks.
C6. Changes
We'll post changes here and update the "Last updated" date. If a change is significant, we'll also note it on the website or in the app before it takes effect.
C7. Contact
Cielo Hermosa, LLC · 108 W 2nd Street, Delta, CO 81416 · hello@cielohermosa.com · https://cielohermosa.com/#contact